Gale Spears

Norcross, Georgia, United States

Yearly Stats: $0 Earned |

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Gale Spears

Senior Business Analyst

Excellent customer service and top-notch documentation are my priorities.

I am a seasoned Business Analyst with over 10 years experience. I specialize in guiding and assisting each stakeholder and project team member through gathering requirements and JAD sessions, Use Case analysis, Business process models, and Acceptance testing to ensure each team member has a clear understanding of new functionality and enhancements to be deployed. I am ITIL certified and have worked in environments using Waterfall and Agile methodologies.

Additional Skills/Experience
• Web-based and non web-based application support
• Configuration Management, Change Management, and Requirements Management processes and tools.
• Quality Assurance and Process Improvement initiatives
• Specialty areas - Insurance/Actuarial, Healthcare, Software Sales and Service, Telecommunications
• Previous experience as a Database developer

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