Skilled Senior UCCE Collaboration Engineer with almost 13 years of industry experience of voice switches and contact center applications including multinational service provider, refining workflow processes, improving organization efficiency, and have a proven track record of providing exemplary levels of service.
Hands-on experience in operating and deploying Cisco Unified Communications solution (CUCM, Voice Gateways, and Voice protocols such as SIP, H323, MGCP, and SCCP), and Customer Collaboration Solutions (UCCE, CVP, and UCCX).
Areas of expertise gained through design, implement, migrate, upgrade, support, and operate the following technologies:
• Cisco UCCE, with ICM advanced scripting
• Cisco UCCE outbound Dialer
• Cisco CVP, with CVP VXML Call Studio basic scripting
• Cisco CVP Standalone.
• Cisco CUCM
• Cisco Unified Intelligence Center (CUIC) and WebView
• Cisco Unified SIP Proxy (CUSP)
• Cisco Voice Gateways (CUBE)
• Cisco VXML Gateways
• Cisco Finesse.
• Cisco UCCX
• VOIP Recording Systems (Verint and VPI).
• Virtualization ( Exsi & vCenter Installation,Configuration and administration)
• Cisco UCS C/B-series Servers installation & Configuration.
• Digital & Analog voice gateways.
• Microsoft SQL
Skills & Expertise
App DevelopmentCall CenterCall Center AdministrationCall Center ArchitectureCall Center DevelopmentCall Center ManagementCiscoCisco iOSCisco UCSCisco Unified Call ManagerCisco Unified Communications Manager (CUCM)Cisco Unified Contact Center Express (UCCX)Cisco Unified IP Telephony DesignEngineeringIvrMicrosoftPhone SupportSQLVoice RecordingVoice-Over