8+ years Experienced Consultant with a demonstrated history of working in the information technology and services industry. Skilled in ITSM Modules (Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Configuration Management, Service Level Management, Configuration Management, Reports and Dashboards, Surveys and Assessments), Workflow Development, Data Certification, Content Management, Service Management, Planned Maintenance, Service Portal and Requirements Analysis. Strong consulting professional with a MCA focused in Computers from MPCT College.