Delivering five-star customer service by responding to various customer requests regarding reservations and ticketing, etc. Making and confirming reservations in a dedicated booking system Provide support for the website users and loyalty club members via telephone, email, chat, or fax Investigate customer problems and provide speedy resolutions Handle complaints, provide appropriate solutions and alternatives within the time limit Handling Qatar Airways Loyalty Program related queries Responding to Qatar Airways Priority Line requests for the company's elite members