• Determine the needs of end users of technical documentation. • Study product samples and talk with product designers and developers. • Work with technical staff to make products easier to use and thus need fewer instructions • Organize and write supporting documents for products • Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding • Select appropriate medium for message or audience, such as manuals or online videos • Standardize content across platforms and media • Gather usability feedback from customers, designers, and manufacturers • Revise documents as new issues arise • Create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users within the company. • Work with product liability specialists and customer service managers to improve the end-user experience through product design changes. • Work with software developers to manage the flow of information among project workgroups during development and testing. • Able to understand complex information and communicate the information to people with diverse professional backgrounds. • Serve as part of a team conducting usability studies to help improve the design of a product that is in the prototype stage. • Conduct research on the topics through personal observation, library and Internet research, and discussions with technical specialists. • Deliver online documentation, use interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video.