Senior ServiceNow Administrator Company NameAaron's, Inc Dates EmployedAug 2017 – Present Employment Duration2 mos LocationKennesaw Georgia *Created the new Enterprise Self-Service website using the ServiceNow Service Portal. *Developed Widgets for the new Service Portal. *Created the New ServiceNow Mobile Interface. *Organized the Automated Test Framework tests with our QA team. Edit position ServiceNow Administrator Aaron Rents, Inc. ServiceNow Administrator Company NameAaron Rents, Inc. Dates EmployedMay 2016 – Aug 2017 Employment Duration1 yr 4 mos LocationUnited States • Increased system performance by 15% through clearing out old system processes. • Monitored system jobs and data transforms, fixed all the failed processes. • Added MidServer parameters and properties to increase performance and up-time. • Deployed and supported developed applications in production. • Increased the knowledge base performance by 30% through resolving skipped knowledge upgrades. • Resolved incidents while providing good customers service and proper root cause investigation. • Created and maintained knowledge bases for both our call centers. • Worked with our BI team to set up the ODBC driver to pull data from ServiceNow. • Organized and planned system upgrades and clones. • Documented ServiceNow best practices to increase team efficiency and to minimize system defects. • Created reports, gauges, and homepage dashboards for our business owners. • Manages users, groups, and roles. • Investigated performance issues and used system logs to find issues. • Identified and worked with the developers to fix defects in the system. • Worked with ServiceNow support to fix critical and advanced technical issues. • Created new system modules, categories and hashtag inbound actions based on the business owner’s needs. Edit position ServiceNow Developer Aaron's, Inc ServiceNow Developer Company NameAaron's, Inc Dates EmployedApr 2015 – May 2016 Employment Duration1 yr 2 mos LocationKennesaw Georgia • Developed applications from beginning to end that save the company time and money. • Design and implement new services using Business Rules, Client Scripts, UI Policies, UI Scripts, Script Includes, Workflows, Email Notifications, and Access Control Lists. • Worked with project manager and other developers to solve complex solutions. • Ensured high-quality code by using pair programming approach. • Collaborated with multiple business owners throughout the enterprise. • Worked with system integration technologies such as transform maps, data sources, transform scripts, inbound actions, scheduled jobs and JSON rest calls. • Reduced time and money spent by 50% after implementing a temporary codes process. • Created process for store closures, store conversions, and 3rd party sales. Changed a 2-day manual process to a 2-hour service request.