- ServiceNow Developer with 4.5 years of experience in ITSM, ITOM, and Software Asset Management (SAM).
Strong hands-on experience in Incident, Problem, Request, Knowledge, and Change Management.
Experienced in Service Catalog, Record Producers, Workflows, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and Glide APIs.
Skilled in JavaScript, REST API and custom integrations.
Experience with MID Server, Quick Discovery, MID Server troubleshooting, and ServiceNow platform upgrades.
Worked on integrations with HPE, Adobe, Microsoft O365, and JIRA.
Experience in Performance Analytics, Virtual Agent, Transform Maps, Data Loads, and Scheduled Jobs.
Strong in requirement gathering, troubleshooting, client communication, documentation, and technical support.
ServiceNow Certified: CSA, CAD, CIS-ITSM, CIS-SAM, and CIS-DF (CMDB & CSDM).
Holds MCA (2025) and BSc IT (2021).