ServiceNow Developer | ITSM | ITOM | SAM | JavaScript | ServiceNow Integrations
I am an experienced **ServiceNow Developer with 4.5+ years of hands-on experience**, specializing in ServiceNow development, ITSM, ITOM, Software Asset Management (SAM), integrations, automation, and platform customization.
I have worked extensively with **Incident, Problem, Request, Knowledge and Change Management**, along with ITOM Discovery, MID Server troubleshooting, Software Asset Management, Performance Analytics, Virtual Agent and Service Catalog development.
### ServiceNow Development Expertise
• Business Rules, Client Scripts & Script Includes
• GlideRecord, GlideSystem & GlideAjax
• Service Catalog, Requested Items & Record Producers
• Workflow & Flow Designer
• UI Policies & UI Actions
• Scheduled Jobs, Events & Email Notifications
• ACLs, Roles, Groups & Security
• Update Sets & Instance Migration
• Transform Maps & Data Loading
• Fixed Scripts & Background Scripts
• Performance Analytics
• Virtual Agent customization
### Integration & ITOM Expertise
• REST API & Custom Integrations
• ServiceNow integrations with external tools
• Bi-directional HPE–ServiceNow Incident integration
• Adobe integrations
• Microsoft O365 integration
• JIRA Cloud integration
• Quick Discovery using MID Servers
• MID Server troubleshooting and upgrades
• Agent upgrades and integration support
### Software Asset Management
• Software lifecycle management
• SAM Catalog development
• Software compliance and license management
• Adobe & Microsoft O365 integrations
• JIRA license integration with ServiceNow
I hold multiple ServiceNow certifications, including **CSA, CAD, CIS-ITSM, CIS-SAM and CIS-DF (CMDB & CSDM)**.
I can help with **ServiceNow development, troubleshooting, enhancements, integrations, automation, Service Catalog customization, ITSM implementation, ITOM/MID Server support and SAM solutions**.
I focus on understanding the business requirement first and delivering solutions that are **reliable, maintainable and aligned with ServiceNow best practices**.
If you have an existing ServiceNow issue, enhancement, integration or new development requirement, feel free to reach out. I am available for both **one-time projects and ongoing ServiceNow support**.