• 8 years of professional experience with 4 year in Information Technology and 4 years in Customer Service. • Experience with Active Directory and Office 365. • Managed projects and served as primary liaison between client, multiple cross-functional teams, and off-shore support team to ensure clarity of goals, data quality, and adherence to deadlines • Experience with Office 365 tools including SharePoint, Microsoft Teams, Yammer, OneDrive, Stream, Power Apps, and Power Automate (Flow). • Supporting the end-user production environment with implementing and maintaining active directory environment. • Hands on Migration from ON - premises to online Office 365. • Experience of interacting with Stakeholders to capture and analyze requirements, documenting the client business functions and processes, conducting the User acceptance testing. • Well experienced in implementation through Agile Methodology, attended regular SCRUM meetings and sprint planning meetings. • Understanding of networking, wireless, and VPN solutions. • Ensured cross-team coordination and responsible for end to end delivery within defined timelines. • Familiar with business analysis techniques like Brainstorming, Observation, Interview, and Focus Groups. • Involved in designing new applications by analyzing and gathering business requirements, constructing workflow charts and diagrams, studying system capabilities and writing specifications. • Involved in developing plans and specifications to execute assigned tasks. • Conducted joint requirements planning sessions as a facilitator to gather requirements from the group. • Talented and dedicated Help Desk professional with experience in fast-paced, deadline-oriented environments. • Skilled problem-solver with ability to successfully work with a wide range of end-users to diagnose and resolve complex technical issues. • Proven ability to troubleshoot PC applications and networking-related problems with remarkable response time and excellent communication skills. • Served in the United States Army.