• Working as an agent in HILTON CORPORATE SERVICE DESK • Resolving outlook issues, increasing the mailbox quota, adding and removing the DL mailbox, etc • Handling calls, emails, chats from users all over the world also was engaged in doing a complete research on all the company’s of USA and updating the record with all possible data’s including the financial reports, Business Information Reports, Public Records • Resolving the tickets raised by the customer. customer satisfaction, doing data entry, using excels, creating reports