* Developed integrated applications using VB framework to drive inbound and outbound order entry systems for a major call center, with variable scripting, computer telephony interface, predictive dialer interfaces, digital call recording, credit card/ACH processing, and flexible product offers and discounts. * Developed PHP/ASP/ColdFusion based dynamic HTML intranet solutions such as: employee schedule management systems, web-based customer service interaction (live chat/eCRM), and technical support trouble ticket systems. * Created AJAX-enabled web applications for instant data retrieval on product code searches, company code searches, calendar updates, and statistical dashboards.