I help small businesses turn messy repeatable work into clear SOPs, checklists, and workflow notes that are easier to train, delegate, and improve.
This service is best for one focused process at a time, such as onboarding, customer handoffs, inventory routines, delivery/logistics steps, e-commerce listing and fulfillment flow, or day-to-day operating checklists.
Typical deliverables can include:
- A cleaned-up SOP or process checklist
- Workflow gaps and friction points
- Role/responsibility notes
- Practical improvement recommendations
- Optional AI-assisted prompt/workflow notes for repeat tasks
My background includes 20+ years in restaurant and service operations, general manager leadership, team training, scheduling, inventory, customer experience, e-commerce operations, and 6,000+ independent deliveries. I also build AI-assisted operating documents, product requirements, user flows, and lightweight workflow prototypes with Claude and Claude Code.
I do not sell vague strategy decks. I focus on practical documents and systems a small team can actually use.