Operations systems, SOPs, and workflow cleanup for small businesses

I help small businesses turn messy operations into practical documents, checklists, and workflows people can actually use. My background includes 20+ years in restaurant and service operations, general manager leadership, team onboarding, scheduling, inventory, customer experience, logistics, and e-commerce operations.

I currently run Chisnell Sports Cards LLC and independent delivery operations, including 6,000+ completed deliveries. That work keeps me close to real-world routing, prioritization, fulfillment, customer communication, profitability decisions, and day-to-day execution.

The work I am best suited for includes SOPs, onboarding docs, workflow audits, process cleanup, customer experience documentation, e-commerce operations mapping, and AI-assisted workflow notes using tools like Claude and Claude Code. I focus on clear, usable deliverables rather than vague strategy.

Work Terms

I prefer clear scope, one focused process at a time, and practical deliverables such as SOPs, checklists, workflow notes, process maps, or action recommendations. I communicate clearly, ask practical questions, and keep work organized around the agreed outcome. For larger needs, I recommend starting with a small paid cleanup or audit so we can confirm fit before expanding scope.