Video and phone Spanish Interpretation Interpreting for Spanish speaking patients and their family members in all aspects of their visit, with providers, nursing staff and support staff Translation of written communications from English to Spanish Assist patients in properly completing necessary paperwork Contacting patients on provider's behalf to insure understanding of orders, prescriptions, appointment, etc. Answering phones, making appointments, taking messages Articulate and respond to cultural differences as related to healthcare issue, other healthcare providers. Explains hospital policies and procedures and provides assistance to patients who have limited English proficiency. Provides effective translation services for discharge instructions. Communicates with members of the health care team to provide optimal services to patients and families. Experience Providing effective audio remote interpreting service for consumers. Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.