Customer Service, Call quality Calibration, Analytical Skills, facilitates meetings, Computer Literacy, Music Consultant My strength is that I know how to relate to people and at the same time keep them on a goal oriented work career path that will not only help the business but will also enhance the performance of my peers. I have been a team lead and lead meetings and also held policy refresher training sessions in order to clarify new credit policy, workflows and taught new policy to peers and supervisory and managerial levels. I also maintained key performance indicators such as customer satisfaction, issue resolution, schedule compliance as well as weekly call calibrations.