Customer services specialist with extensive management experience. Strong interpersonal skills with certification in employee mediation and team building. Innovative problem solver; developed and implemented new service strategies to increase customer satisfaction. A self-starter and quick learner.Versatile skill set with 8 years experience in customer service, sales, and technical sales and written and oral communication. Received multiple awards for excellence in customer service. Recognized skills in mentoring, mediating between employees, and in leading team projects.