Having worked within the industry for over 3 years, I have developed an enormous set of skills that would meet, and exceed the expectations for this role. I am happy to mention some of my achievements: - Taken initiative to complete the task within few hours and helped in avoiding discrepancy in traffic. - I have owned up my responsibilities and initiated to circulate A2P SMSC Traffic information to all my internal stake holders. - Reduced technical escalations to management by 30%. Good knowledge in Linux and Windows Operating Systems and MySql, MS Office Having hands on experience in using tools like SecureCRT, Wireshark,Textpad 8, Real VNC Viewer,Notepad++, WinScp, Putty etc Please find my detailed CV for your consideration. Should you need any more details, please do let me know. Thanking you for your time and looking forward to hear from you.