Drive business performance, efficiency and customer service, by leading initiatives that increase competitiveness and customer loyalty. Lead change and transformation with complex business, organizational and technology issues. Enable others to optimize career potential by providing individual counseling, coaching and mentoring; identifying values develop potential career paths and create career launch strategies. Generate new revenue channels by inaugurating online alternative lines of business and developing events that attract and enable recruitment of prospective customers; expanding market penetration, image and competitiveness. Transform and standardize workflows to increase departmental efficiency and productivity and streamline manual processes using cost-effective technologies that deliver rapid investment return. Build collaboration among stakeholders and executives at all levels; inspire them to deliver customer excellence. Manage budgets of $4+ million and 200+ matrix resources.