I have 10 years experience in web development playing multiple roles in project life cycle. As Team Leader in a shared service centre, I am responsible for managing a staff team, training and supporting staff members, allocating workloads and tasks and ensuring that service standards are met. I also liaise regularly with other Team Leaders to discuss company procedures, standards and goals to ensure that my team operates towards all of them. I also have experience of quality monitoring, assessing outcomes and devising new systems of work to improve efficiency. I am an excellent communicator, with a supportive and understanding manner. I am able to handle customer complaints effectively and remain calm under pressure. I believe that my leadership skills make me an ideal candidate for the post of Team Leader in your company and I would appreciate the opportunity to discuss them in greater detail at interview. Thank you for your time. I look forward to hearing from you.