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Technical Support, Content Writer, Cisco

Having an eye for fast and good quality results, I hope to establish strong business relationship with customers built under trust and dedication brought about by a single goal, perfection.

I have work experiences in various fields such as being a technical and customer service engineer, network engineer and helpdesk.

Aside from my technical support expertise, I am also a technical writer and content writer for websites and print with SEO principles applied and making sure that all contents are unique and plagiarism-free. I am also a copywriter and editor and do landing pages and practice Call To Action for effective sales and marketing strategies.

To give you a brief background of my work experiences, with about 8 years of experience in the IT industry as a technical support/NOC engineer, I have developed a strong skill in customer service which enables me to communicate well in all types of customers within Asia Pacific, Europe and the US. I have acquired a certificate of excellent approach to email handling and response from the British Council during my working years in Singapore. With my experience in the IT industry, I can provide various IT services from data entry, techincal and content writing, simple graphics design to multimedia/web design and Cisco network consulting from IOS upgrades to complex switching, wireless and routing concerns.

I am a full time freelancer, which gives me more time for hourly rates and can meet immediate deadlines for fixed rates. My working hours is flexible as duty requires. I look forward to do great business with you.

Skills & Expertise

CiscoConsultingContent WritingCustomer ServiceData EntryDesignEmailEmail HandlingGraphicsHelpdeskiOSMarketingSalesSEOTechnical SupportWeb ContentWirelessWriting

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