Total 1+ years of experience in Desktop Support Engineer ? Ability to quickly grasp new technology and technical concept. ? Good Knowledge of Domain environment and related issue. ? Good experience in hardware troubleshooting. ? Supporting to resolve issue related Microsoft office application [Outlook],Windows application, ? Knowledge of Active directory, Domain Name Service, Group Policy, DHCP.? Responsibilities: ? Responsible for Installing, Configuring and troubleshooting Operating Systems like Windows2000/XP/Vista/Windows7/windows8. ? Software Installation: -.Net2.0,Java,MicrosoftOfficeCommunicator,SAP,VPNConfigurationAcrobatReader,WinZip,MSOffice2003/2007/office365. Auditing and Inventory of Computers . Installation & Maintenance of Printers Managing regular day-to day problems logged by users at Helpdesk With team of Engineers as well as handling the administrative issues working with HP Open View & BMC Remedy tools. Managing Vendors Provided physical support also remote support to used by Office communicator ,team viewer ? Remote support responsibilities:- Handling all application related issue son Desktops, Laptop Antivirus installation & troubleshooting Work on L1 and knowledge about the routers. Familiar with IP classes Work on asset management. As well as Vendor management. Worked on appropriate documentation. For each and every activity Install the network printer Handle the entire branded PC and call booking for every computer.