??4+ years of experience with helpdesk support in a consulting company ??Solid background in configuring Windows XP/Windows 7 in desktop as well as laptop environment ??Excellent command over Active Directory and iseries/AS400 account management ??Sound knowledge of Group Policy Management and security policy in Windows Server 2008 environment ??Strong knowledge of Network Protocols, Firewalls and Network Security ??Working knowledge of Mac OS ??Sound knowledge email technologies: MS exchange, MDaeman, POP, SMTP ??Excellent management of documents for future reference ??Sound knowledge of virtualization- Oracle Virtual Box and VMWare ??Knowledge of configuring Cisco router and switches ??Sound knowledge of LAN, WAN, WiFi, DNS, TCP/IP, DHCP ??Configuration of routers and switches ??Experience using remote support tools such as TeamViewer, RDP, Remote desktop ??Sound knowledge of configuring and setting up Blackberry and other PDA devices such as activation, email configuration and information transfer ??Flexible to work any shift in on-call rotation for 24/7 coverage ??Eager to learn new things and a quick learner ??Dedicated to complete the work assigned