following I worked in major technologies and troubleshoot and resolve technical issues, while maintaining a positive and professional demeanor at all times. • Provide phone and online technical support to Office 365 & Microsoft 365 Business subscription customers • Educate customers about features and services included in their subscription • Exchange Online ■■■■■ • SharePoint & OneDrive for Business ■■■□□ • Microsoft Teams ■■■■■ • Azure Active Directory ■■■■■ • Azure Administrator Associate ■■■□□