As a technical support engineer, my role involved helping individuals or organizations troubleshoot and resolve issues with computer systems, software, or other technical products. Some specific responsibilities:
- Responding to customer inquiries via phone, email, or chat
- Diagnosing and troubleshooting technical issues
- Providing technical support and guidance to customers
- Researching and resolving customer issues using available resources
- Documenting customer interactions and resolutions in a customer database
- Providing ongoing technical support to customers to ensure their satisfaction
- Keeping up to date with new technologies and developments in the field