For the past 10 years I have been responsible for planning, writing, and publishing top quality, accurate and succinct documents that meet the needs of my clients' internal and external audiences. I specialize in online help and user guides for software applications, but I also have extensive experience writing installation and configuration guides, administrator manuals, release notes, and IT policy and procedure documents. As the only writer on most documentation projects, I understand the need to work closely with Engineering, Product Management, Customer Support, and IT teams and frequently find myself tracking and maintaining control over multiple projects at once. In the decade I have been doing this, I have never missed a publishing deadline. I have extensive experience with Madcap Flare, Adobe RoboHELP, Adobe FrameMaker, and Microsoft Word and have worked with XML, HTML, and CSS files in the development of each of the online documentation projects I have led. I specialize