Are you looking for a reliable, highly experienced remote helpdesk technician? As a dedicated IT professional and an Army veteran, I bring extreme discipline, a structured troubleshooting methodology, and a strong work ethic to every project I take on.
I specialize in remote Tier 1 and Tier 2 technical support, providing clear, patient, and effective communication to end-users. My core technical proficiencies include Microsoft 365 administration, Okta user support and login troubleshooting, Multi-Factor Authentication (MFA) enrollment, and Windows 10/11 workstation troubleshooting.
Additionally, I am highly experienced in managing Intune-enrolled devices, performing secure password resets, and resolving complex account access issues within fast-paced, ticket-driven environments.
What sets me apart from other freelancers is my commitment to closing tickets efficiently without ever sacrificing the quality of customer service. I am fully equipped with a professional, quiet remote workspace (including a Mac and a dedicated UC-certified noise-canceling headset) and am perfectly positioned to support the MST and PST time zones.
Whether you need full-time coverage for a massive enterprise onboarding project or a dependable tech to handle daily Helpdesk overflow, I have the expertise to integrate seamlessly with your remote support team.