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Skills

  • Document Conversion
  • Enterprise Software
  • Mac Development
  • Microsoft
  • Microsoft Access
  • Troubleshooting

Services

  • Technician Support Specialist- Helpdesk

    $30/hr Starting at $200 Ongoing

    Dedicated Resource

    Are you looking for a reliable, highly experienced remote helpdesk technician? As a dedicated IT professional and an Army veteran, I bring extreme discipline, a structured troubleshooting methodology,...

    Document ConversionEnterprise SoftwareMac DevelopmentMicrosoftMicrosoft Access

About

Remote IT Support & Helpdesk Specialist | 30+ Years Experience | US Army Veteran

​I am a seasoned IT professional and a US Army Veteran with over 30 years of experience in the technology and infrastructure industries. Throughout my career, I have prided myself on my extreme reliability, structured troubleshooting methodology, and exact attention to detail.
​My core expertise lies in providing remote Tier 1 and Tier 2 technical support, hardware deployments, network troubleshooting, and site audits.

I am highly proficient in navigating modern enterprise environments, specializing in Microsoft 365 administration, Okta user support, MFA (Multi-Factor Authentication) enrollment, and Windows 10/11 system troubleshooting.
​Having transitioned into fully remote Helpdesk support, I operate out of a quiet, dedicated home office equipped with enterprise-grade tech (including a hardwired Mac and UC-certified noise-canceling headset) to ensure crystal-clear communication with end-users. I know that when a client's system is down or an onboarding migration is stalling, they need a technician who is patient, highly responsive, and capable of taking ownership of the ticket from creation to closeout.

​Whether you need overflow support for a high-volume helpdesk, a dependable tech for a massive corporate deployment, or just an experienced set of eyes to troubleshoot complex network issues, I am ready to integrate with your team.

Work Terms

I am primarily available Monday through Friday during standard business hours, with a strong preference for supporting the MST and PST time zones. However, I am open to discussing off-hours or weekend coverage for critical deployments or specific scheduled rollouts.

​Payment Terms: For long-term or high-volume Helpdesk coverage, I prefer hourly contracts utilizing Guru's built-in time tracker. For defined projects (such as site surveys, hardware audits, or specific system migrations), I am happy to work on fixed-price or task-based agreements with clearly defined milestones.

​Communication Style: I am highly responsive and prioritize clear, professional communication. I prefer to keep initial project scoping and contract discussions within the Guru WorkRoom. Once a contract is active, I am fully available for daily team check-ins via Microsoft Teams, Zoom, or direct phone contact as required by your remote support infrastructure.