Visionary IT consultant with 9 years of experience in defining, building and optimizing best-in-class IT Operations, Engineering Design Processes, Process Re-engineering and Audits. Reputation for defining enterprise technology strategies/solutions that reduce costs, improve efficiencies, support organizational goals and maximize the technology investment. Highly valued strategic partner at the top management levels. Demonstrated strengths in IT Governance, ITIL Service Management, Process Mapping, Quality Management, Account Management, & Leadership.