I provide professional and compassionate telehealth support through phone, chat, ensuring patients feel heard, respected, and supported at all times. I assist with appointment scheduling, confirmations, rescheduling, and follow-ups to ensure smooth coordination of care. I respond clearly and calmly to patient inquiries while maintaining strict confidentiality and compliance with privacy standards. I accurately document patient interactions and updates to support healthcare providers and continuity of care. I am comfortable managing multiple tasks efficiently in a remote, fast-paced environment while maintaining high service quality and attention to detail.