Recommended new employees undergo training on desktop software applications. Achieved management buy-in. · Developed training materials for teaching new personnel. · Provided one-on-one and group training classes once per month to employee that signed up. · Provided train the trainer for co-workers on various pieces of software. Staff training and development increased first contact close rate to 80. · Worked on several projects where my involvement included learning software so that I could develop training material and job-aids, which were used in training end users, and then supporting customers with additional questions. · Reported employee training to management via written reports, spreadsheet analysis and presentations. · Held monthly training classes for Administrative Assistants on Microsoft Office products · Planned, scheduled, and supported the interactive computer based training material; which included; media, programming, technical writing, and curriculum development to implementation. This included the video, graphics. This was used by Product Managers to successfully support TWC products and goods.