Technology Training Program Administrator for 2000 employee banking institution, responsible for all aspects of training related to desktop applications training (Microsoft Office Suite, various organization-specific applications); including development, assessment, on-line material, print material, creation & management of training database, coordination, etc.
Project coordination of local office migration from Lotus cc:Mail to Microsoft Outlook/Exchange (documentation, communication, installation, profiles, customization)
Project coordination of majority of departmental projects
Training and subject matter expert for all in-house software packages, including desktop support and troubleshooting for user community of 160+; specifically Microsoft Office suite of packages
IT Documentation Log: documentation of all routine installations, procedures, protocols, processes
Database for loaner computer equipment: check-in, check-out system for tracking loaner equipment (laptops