In my customer service role, I am responsible for delivering high-quality, empathetic support to customers across multiple channels, including phone, email, and live chat. I handle a wide range of inquiries, from troubleshooting technical issues and processing payments to updating account information and resolving billing discrepancies. I actively listen to customer concerns, de-escalate tense situations, and ensure first-contact resolution whenever possible while adhering to strict service level agreements and compliance guidelines. I also document all interactions thoroughly in CRM systems to maintain accurate records and inform continuous improvement initiatives.
In my translation role, I provide precise trilingual support by translating written documents and interpreting verbal communications between English, Italian and French speakers. This includes translating customer-facing materials such as letters, forms, and website content while preserving tone, intent, and regulatory accuracy. During live calls or virtual meetings, I interpret conversations in real time, bridging language barriers to ensure clear understanding between customers, internal teams, and external partners. I also proofread translated content for grammatical accuracy and cultural appropriateness, ensuring that messaging remains consistent with brand voice and legal requirements across both languages.