I am an office worker with an English language teacher education degree. I have started working as a freelancer after having over 5 years of experience in administrative/customer support positions for various business types from education, banking, and front-end customer service.  With my commitment to helping others, I enjoy making clients/customers happy as to putting myself in their shoes and solving their issues and concerns. It gives me great satisfaction to watch a business improve and grow through awesome customer support. Please feel free to contact me if you have any questions or would like more details about my work experience. Skills: - Tech-savvy - Type an Average of ~60 WPM - Works well with others, management, and hiring experience - Quick learner and cooperative - Able to Multi-task, meet schedules and timelines; plan and organize work - Research Analyst (up-to-date with social media trends) - Customer/Client Support (liaising on client's behalf to customers by phone, fax, email) - Receptionist duties (Answering and assisting phone calls) - Proficient with Dropbox, Google Docs, MS Office [Word, Excel, Powerpoint] - Preparing Slideshows (Powerpoint Presentations, Evernote) - Bilingual in Vietnamese, English