More than 8 years of experience in the BPO industry, supporting sales, technical and customer service accounts in the US helped me to become fluent both in written and spoken English. When I left the BPO Industry, I started working as a Virtual Assistant for a client in the US setting up appointments, creating weekly, monthly and yearly reports, recruitment, following up quotes from sales reps and handling customer care. I have experience in Real Estate as well, cold calling potential sellers, following up on leads, social media and website management and other admin tasks. I work well with Google sheets and MS Office tools, especially Microsoft Excel. I have experience in Zoho, Mojo Dialer, Podio, InvestorFuse and CallRail.