-Makes sure that all work is completed by deadline -Help to move work through the work flow process -Responded to customer inquiries and received inbound calls. -Performed other work as required or assigned - Contacting customers, tailoring policies to fit client needs - Responsible for the supervision, management, leadership and development of the client services - Coordinated with other department managers and served as main liaison between providing good services and operational staff - Daily contact with costumers - Contract negotiations, customer service, billing service