I've been in the BPO industry for almost 6 years and working as a freelancer fr 3 years now. I am currently working with an electric brokerage company as a Quality Analyst, where I am making sure that we meet the quality of our calls and our client's expectations. I am hardworking, I can work beyond my working hours. I can also do customer service, sales and technical accounts. Also, I am a goal driven freelancer, responsible and disciplined.