I am a freelancer with an experience in the field of providing the customer support via phone and chat.I am detail oriented, deadline driven and have immense creative flair. Client satisfaction and quality work are my top priorities. I have strong visual sense and as a true professional not only get excited about new ideas but also know how to run with them.The main duties and responsibilities given to me while I worked as a customer support representative is given below: Main Duties and Responsibilities 1. Follow up and escalate the issue to respective team and departments in order to solve the problem of customer. 2. Follow up customers via online portal, mobile app and mails. 3.Follow up the issues raised by customer phone support, and other internal Tasks rose from various departments. 4. Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country. 5.Other responsibilities as assigned by the supervisor. 6.Logging and keeping records of customer/employee queries