Support office operations to meet designated quarterly revenue Address daily customer service requests from clients via phone and email Proactively identify team members not achieving goals and counsel them in order to assist them in reaching those goals Order and manage the inventory of and assemble team member and department head materials Monitor and process employee evaluations and provide recommendations for action based on results; develop and implement systems to enhance work quality and client experience Manage basic accounting for clients, including processing payments and handling inter-office transfers Supervise part-time office workers and interns and keep up to date performance