Experienced Bussiness Analyst and Administrative assistant with over 20 years of experience in customer services, administrative duties and data Analystics. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements consistently saved cost while increased profits. Organized and dedicated with proven track record of providing exceptional customer service in fast paced enviroments. Offering keen attention to detail and strong decision making skills to manage multiples concurrent tasks. Self motivated, work ethic with ability to perfom effectively in independent or team enviroments. Multi talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.