I am a technical writer, trainer, and book author with 11 years experience in the Silicon Valley tech industry. I've worked with hardware and software documentation, writing manuals and online help for audiences ranging from non-technical end-users to software developers and hardware service professionals. I can help you develop documentation to meet the needs of your specific customers. Excellent end-user technical writer capable of taking highly technical subjects and bringing them into crystal-clear focus for your audience. Author of 3 computer books, including Videoblogging for Dummies. Savvy blogger and online content developer. Framemaker and WebWorks online help guru.