9 + years of experience as IT Support Engineer , CCNA Certified . Worked in Pharma / Retail sector . • Provide phone, desk-side and remote support via VNC to Microsoft Windows XP, Windows 7 and Windows 10 Pro users. • Experience in Microsoft Deployment Toolkit Imaging, Troubleshooting Desktop PC / Laptops & resolving hardware and software issues. • Windows Server 2003/2008/2012/2016 administration, including AD user creation, password administration etc. • Manage Windows Users/ Folder /Distribution list /Windows Password Reset in Active directory. • Experience in build Printserver / File server in VM ware ESXi on Windows 2016 Server platform. • Experience in RYUK Incident & decrypting tool in Server &client. • Experience in Daily/Weekly backup plans with Acronis Backup Console & Windows Task Scheduler / RCopy / Copyscrips. • IP telephony experience in Elastix Linux PBX 2.5.0 with Yealink IP( T48G ) Phones . • Onsite support for fleet of 35 no’sVersa link/WorkCentre/Alta Link /Phaser Xerox Printers onsite. • Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, peripherals.(Hp Elite book 9470, 9480, Hp Desk 800 SFF , G1 , G2 , Lenovo X1 Gen 4 ThinkPad ,Intel Unite Conference Room Solutions , Cisco Desk phone Xerox work centre 7970 Follow on Print ) • System Administration tasks, including installing and upgrading software packages, configuring company name server • Configuring Cisco IP Communicator with Cisco Call Manager 4.x/5.x/6.x ,Cisco IP communicator Soft phone Version 8.6.2.0 • Experience in LANDESK ticketing system / LAN sweeper for network inventory, software deployment, asset Management.