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Skills

  • Audio Transcription
  • Business Transcription
  • Closed Captioning
  • Court Reporting
  • Data Management
  • Data Processing
  • Data Transcription
  • Dictation
  • Legal Transcription
  • Transcription
  • Video Transcription
  • Voice-Overs

Services

  • Amharic Transcriber | Annotator

    $30/hr Starting at $25 Ongoing

    Dedicated Resource

    I offer high-quality audio transcription and annotation services, specializing in Amharic and multilingual data processing. With expertise in Loft 2.0 standards, I ensure accurate speaker segmentation,...

    Audio TranscriptionBusiness TranscriptionClosed CaptioningCourt ReportingData Management

About

Reliable IT Support & Data Solutions – ERP, Infrastructure & Excel Conversion

I am a motivated IT professional with 8+ years of experience delivering reliable IT support, ERP administration, and data solutions for enterprises, educational institutions, and SMEs. My work bridges both technical troubleshooting and digital transformation, helping organizations achieve stability, efficiency, and scalability in their IT systems.

Over the years, I have:

Supported Microsoft Dynamics 365 ERP at Shemu Group, improving accuracy and reducing manual errors by 25%.

Led a data center modernization project at Hikma Electronics, optimizing servers and network layouts to improve uptime by 40%.

Designed a self-service ticketing system at Ethiopian Education Initiatives, cutting response times by 30% while supporting 350+ users.

Delivered PDF-to-Excel conversions for financial and tax records, ensuring 100% accuracy and clean data validation.

Supported banks with secure networking (Cisco VPNs, firewalls, servers) to ensure 24/7 uptime of financial systems.

Provided cloud adoption consulting (Google Workspace, Microsoft 365, AWS) for SMEs, enabling remote work and cost savings.

I value accuracy, reliability, and clear communication in every project I take on. Whether it’s IT support, ERP integration, or data conversion, I bring hands-on expertise and a commitment to delivering practical results that meet client needs.

Beyond my technical work, I am passionate about youth training and digital literacy initiatives. I have taught programming (Python) to high school students and developed digital learning frameworks to increase coding proficiency.

I look forward to collaborating with clients who value professionalism, precision, and long-term solutions.

Work Terms

Hours of Operation: Flexible; available weekdays and weekends for urgent support.

Payment Terms: Fixed-price or hourly contracts through Guru SafePay; upfront milestone agreements preferred for clarity.

Communication: Open to Guru messages, Zoom/Teams calls. I provide regular updates and transparent progress reports.

Turnaround: Projects typically delivered within agreed deadlines; urgent requests can be accommodated.

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