ahmad fahel

Ramallah, Ramallah & Al-Bireh, Palestinian Territories

Yearly Stats: $0 Earned |

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ahmad fahel

To secure a business development position, leveraging strong customer service and relationship, building skills while utilizing over 8 years of business as senior system engineer and develop

Wataniya Mobile Telecommunication Company
IT Project manager (September 2010- current)
Manage projects with external vendor cross the region, responsible for optimize the IT capacity to the maximum need for the business. And provide consultant solution to IT related project.
Key projects I managed:
• WM Dealer operation.
• Call Center upgrade/replace project
• SharePoint upgrade from 2007-2013.
• Budgeting and Planning System for WM.
• Customer Loyalty system.
• Performance Appraisal system on Oracle HRMS.
• Sales distribution systems.
• Customer Loyalty pointing system.
• HRMS Multi currency system.
• HRMS performance appraisal.
• Facebook SMS system.
• Outsourcing projects to external vendors.
• Rate Plan comparison.
• WM portal.
• Fleet management system.
Other responsibility:
• Manage IT budget: responsible for IT budget and planning with arrange with Ooredoo group (ex Qtel) under Ernst & Young auditors.
• Manage IT performance KPI and report it to OG: responsible for Create/ Monitor IT telecom and non-Telecom KPI according to Gartner Standards and measurements.
• Manage organization demands: any Business request from IT must be pass through PPM (projects and portfolio managements) till it accepted from business owner.
• Track IT assets: Responsible for provide financial Tracking for IT assets with compare to standard depreciation rate for each item in the IT assets (SW and HW).

Senior System Engineer (Feb 2009- September 2010)
Key Responsibilities:
• Responsible for web application running under Wataniya network
• Responsible for securing the web interface between Wataniya network and other third party companies
• Web site developer for Wataniya website
• Administrator for billing web interface products.
• Building Wataniya career system.
• Bulk Payment system.



JAN 2011-jun 2012
Al-Quds Open University (part time job)
Instructor
Key Responsibilities:
• Give computer science courses.
• Give suggestion to develop the university materials