The guru of Services Drafts Ailyne Morano Customer Service| Hotel-Airline Reservations| Logistics| Admin Support Being in the customer service industry for almost 4 years now (worked as a cashier in a fast food chain and working in BPO company) helped me a lot to improve not just my self esteem but as well as my communication skills. I learned how to deal with different types of customer and how I can satisfy and DELIGHT each one of them. For me, a good customer service rep knows how to empathize, address to the concern right away, must be knowledgeable of his job, and the last but not the least, LISTEN and UNDERSTAND to customer’s concern. Through the years, I have enhanced my skills and expertise in providing excellent customer service. Work Terms I'm flexible with client's working hours.