Alexander Konrad

New York, New York, United States

Yearly Stats: $0 Earned |

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Alexander Konrad

Jun2015–Now
Part-time 2nd LINE DESKTOP ENGINEER
The Kraft Heinz Company
Duties:
• Local user support on 190 laptops/desktops;
• Using the issue tracking system;
• Installation and support of banking systems;
• Troubleshooting on OS, software, hardware.
Jul2015–Now
Part-time 2nd LINE DESKTOP ENGINEER
Viacom, Inc.
Duties:
• Local user support on 40 laptops/desktops;
• Using the issue tracking system;
• Installation and support of banking systems;
• Troubleshooting on OS, software, hardware.

Aug2014–Jan 2015Part-time JIRA ADMINISTRATOR-DEVELOPER AND 1st LINE SUPPORT ENGINEER
MPS-Qiwi Ltd.
Highlights:
• Implemented a script of SLA for JIRA Atlassian
Duties:
• Writing Scripts with Groovy (Java) for JIRA Atlassian
• Troubleshooting of processing payment system
• Analysing of logs of different software
• Administrating of JIRA Atlassian
• Real-time monitoring of processing of payments

Feb 2013–Jul 2013 2nd-3rd LINE TECHNICAL SUPPORT ENGINEER/SENIOR SYSTEMS ADMINISTRATOR
IT-PROOF Ltd.

IT company providing support to a range of customers. More than 400 outsourced clients (companies);
Typical day had included of getting list of clients (mostly medium-sized businesses) made call-out or the time has come to maintenance. Solving issues of various complexity, challenging tasks.
Duties:
• Monitoring and enforcement of centralized backup and anti-virus protection on servers;
• Administrating servers on OS Windows Server 2003-2012, Linux-based OS. Administrating MS Active Directory , MS ISA, MS TMG, MS Exchange. Administrating of a virtual infrastructure;
• Working with installing applications on desktops and servers, installation of new equipment, modernization and creation of new infrastructure, user support, troubleshooting in 50 companies clients;
• Design, restructuring and monitoring it-infrastructure;
• Troubleshooting on OS, software, hardware. Designing, restructuring and momonitoring it-infrastructure;

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