“Chatbot, CRM & Workflow Automation Expert for Online Stores”

I help e-commerce and D2C businesses improve their customer support and sales processes through AI-driven automation, chatbots, and CRM integration. With a strong interest in technology and practical hands-on experience, I specialize in building systems that reduce manual workload, streamline communication, and improve customer satisfaction.

My work includes setting up AI chatbots to handle FAQs and customer queries, creating ticket management workflows, and connecting different communication channels like WhatsApp, Email, Live Chat, and Social Media into one unified system. I have also worked with platforms such as Tidio for chatbot flows, WhatsApp Business API basics, and CRM tools like HubSpot for managing deals, contacts, and tasks effectively.

For e-commerce businesses, I focus on integrations with platforms such as Shopify and WooCommerce, helping brands automate routine queries like order tracking, payment status, refunds, and cancellations. This not only improves efficiency but also frees up valuable time for teams to focus on growth activities.

In addition to automation, I also understand the importance of reporting and tracking. Setting up dashboards and performance reports helps clients measure ROI and see the value of automation in action.

I am detail-oriented, disciplined, and resilient, with the mindset that no task is too small when it comes to building long-term systems for growth. My goal is to deliver practical, results-driven solutions that align with the needs of small and medium-sized businesses who want to scale their operations without significantly increasing costs.

If you are looking for someone who can help set up AI-driven support, integrate your systems, and create a more efficient customer journey, I’d be glad to support your business. Together, we can turn automation into a growth lever for your brand.