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Skills

  • Customer Service
  • Risk Assessment
  • Safety Auditing
  • Security

Services

  • Customer Experience Consultancy

    $20/hr Starting at $640 Ongoing

    Dedicated Resource

    We'll visit your establishment, and measure and report of the entire customer experience. We'll 'secret shop' your reception, restaurant, bar and room staff. We'll check your safety and security, including...

    Customer ServiceRisk AssessmentSafety AuditingSecurity

About

Physical Security and Facilities Professional able to shop your customer's experience and report strengths, weaknesses and violations.

Dynamic, results-oriented professional with strong aptitudes in leadership, conflict resolution and security management in both national and international settings. Leader who goes 'above and beyond' a job description, working to resolve conflicts quickly and effectively, while focusing on both the safety and welfare of organizations and society. Possesses superior interpersonal skills, able to communicate and project a positive image with an action orientation to support rules and regulations that govern companies/society. Highly articulate and effective communicator with demonstrated capacity to cooperate and communicate effectively with a broad array of law enforcement and government agencies. Expert in assessing threats and taking proper course of action for resolution. Proficient in Microsoft Office products. Dual US & UK Citizenship. Married to Jamaican national and exempt from requirement to hold Work Permit.

Work Terms

We usually work 24/7 for three days to experience the resort, with final report available by end of working day following our visit. We can work covertly, so your staff don't know we are there, overtly, working with staff and management, or a combination. Terms will be negotiated per job, with full cost of accommodation, plus 50% of the report fee payable in advance. Alternatively, the accommodation can be comp'd rather than pre-paid.