professional Arabic customer service

very professional and qualified arabic customer service with more than 8 years experience in customer service and admin assistant

worked for a semi government and government sector in Dubai

Primary Responsibilities:

1-Resolve customer complaints via phone, email, mail, or social media.

2.Use telephones to reach out to customers and verify account information.

3.Greet customers warmly and ascertain problem or reason for calling.

3.Cancel or upgrade accounts.

4.Assist with placement of orders, refunds, or exchanges.

5.Advise on company information.

6.Take payment information and other pertinent information such as addresses and phone numbers.

7.Place or cancel orders.

8.Answer questions about warranties or terms of sale.

9.Act as the company gatekeeper.

10.Suggest solutions when a product malfunctions.

11.Handle product recalls

12. create meeting agenda

Work Terms

hours operations : very flexible and welling to work 10 hours per day
payment terms : hourly payment and fixed is acceptable as per the provided rate
communication style : email, phone. feel free to reach me anytime

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