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Skills

  • Customer Service
  • Data Entry
  • English Language
  • Excel
  • Facebook Ads
  • French Language
  • French Translation
  • Google Certified
  • Management
  • Microsoft
  • Microsoft PowerPoint
  • Order Processing
  • Subtitling
  • Transcription
  • Videos

Services

  • transcription/subtitling/data entry

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Hi my name is Herman, I am a French native and I understand and write English correctly. I offer audio to text transcription, text input and processing and video subtitling services. I have a perfect...

    Data EntryEnglish LanguageExcelFrench TranslationMicrosoft PowerPoint

  • Customer service

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Bonjour et merci d'avoir pris le temps d'explorer mon profil. Je m'appelle Fréjus Herman, de langue maternelle française avec une solide maîtrise de l'anglais. J'apporte plus de 5 ans d'expérience dans...

    Customer ServiceFacebook AdsFrench LanguageGoogle CertifiedManagement

About

customer service , virtual assistant, transcription , data entry

I'm Fréjus Herman, a seasoned customer service expert with over 6 years of dedicated experience in the field. My journey has encompassed local businesses and freelance platforms, where I've honed exceptional skills in ensuring customer satisfaction.

Proficient in multiple languages, including English and French, I've successfully managed customer service operations for numerous online stores. I'm well-versed in a range of tools and platforms like Freshdesk, Facebook, Gorgias, GSuite, Zendesk, Instagram, Shopify, WooCommerce, and Stripe.

I excel in handling emails, tickets, Instagram/Messenger chats, and moderating comments on platforms like Facebook, consistently delivering professional and efficient service. My proactive and flexible approach, coupled with an optimistic outlook, mirrors my dedication to continuous learning and improvement.

I offer personalized and expertly crafted email responses, guaranteeing customer contentment. I'm readily available for interviews at your convenience.

Work Terms

customer service, virtual assistant, data entry, transcription