Helping businesses stay organized and focused with reliable virtual support.

Helping businesses stay organized and focused with reliable virtual support.

With nearly 4 years of experience in Admin Support, Customer Service, and E-commerce Management, I specialize in streamlining operations, maintaining exceptional client relations, and delivering efficient back-end support that helps businesses stay focused on growth.

I take pride in combining precision, empathy, and problem-solving to ensure smooth workflows and excellent customer experiences. From managing daily operations to handling complex client concerns, I bring structure, consistency, and results to every task.

Core Skills & Expertise:
Technical Skills: CRM Systems, Data Entry & Database Management, Order & Refund Processing, Payment & Transaction Support, Ticketing & Escalation Tools, Calendar & Schedule Management, Task Report & Reporting
E-commerce & Administrative Tools: Google Workspace, Microsoft Office Suite, Canva, Trello, Asana, ClickUp
Recordkeeping & Documentation: Spreadsheet Management, File Organization & Cloud Storage (Google Drive, Dropbox), Order Logs, Payment Log, Report Creation

Professional Experience:
Delivered customer support across e-commerce, financial, and retail accounts with an average CSAT of 87%+, driving stronger customer trust and satisfaction.
Resolved 30+ inquiries daily, improving first-call resolution rate by 10% and reducing repeat contacts.
Managed escalations efficiently, cutting issue turnaround time by 10% while maintaining strict data privacy compliance.
Consistently met performance goals in AHT, FCR, and QA, contributing to a 10% improvement in team quality scores.

Tools I Use:
Google Workspace • Microsoft Office • Softphone Systems • Slack • WhatsApp • Zoom • Loom • Notion • Trello • Asana • Canva • CapCut • ChatGPT • Otter AI • Clockify

I’m passionate about helping businesses create organized systems and deliver outstanding customer experiences through reliable virtual assistance.
Let’s connect — I’m open to opportunities where I can support teams in optimizing operations and exceeding client expectations.

Work Terms

I provide reliable and results-driven virtual assistance focused on administrative support, customer service, and e-commerce management. My goal is to deliver efficient solutions that help clients stay organized and achieve consistent business growth.

Availability:
Available 30+ hours per week (negotiable based on project scope and duration)
Flexible schedule to align with client time zones and project needs

Communication & Collaboration:
Communicates clearly and promptly via Upwork messages, Gmail, or preferred tools (Slack, Trello, Asana, ClickUp)
Committed to transparency, timely updates, and maintaining a professional workflow

Payment & Rate:
Hourly rate: $5 USD per hour
Preferred payment methods: PayPal, Wise, or other secure payment platforms as agreed
Open to weekly or milestone-based payments, depending on project structure

I value long-term professional partnerships and take pride in providing dependable virtual support that enhances productivity and client satisfaction.